Ordering Instructions

Customer satisfaction is our #1 goal
We provide additional support to help you locate and cross-reference your products. We are always here to help and answer any questions you may have. We have a two-step shipping program in place to insure all orders are filled and shipped correctly. All orders are shipped daily, using FedEx 2Day unless otherwise stated per order or contract. Currently, Mectra® accepts the following order placement methods:
 
Orders can be called into our Customer Service line at 800.323.3968, faxed to 812.384.8518 or emailed to mectrasales@mectralabs.com
 
Contract Information
  • HealthTrust Purchasing Group
  • Contract Number: 000745
  • Contract Date: 04/01/08 - 11/30/17
  •  
  • Source: Sole, Dual & Multi
  •  
  • Contracted Items:
  • -Mr. Clear Anti-fog Solution
  • -Electro Lube® Anti-stick Solution
  • -Insufflation Filter Lines
  • -Insufflation Needles
  • MedAssets
  • Contract Number: MS02353
  • Contract Date: 11/30/15 - 1/31/19
  •  
  • Source: Dual
  •  
  • Contracted Items:
  • -Laparoscopic Irrigation Products
  • Premier
  • Contract Number: PP-OR-1234
  • Contract Date: 8/1/15 - 7/31/18
  •  
  • Source: National
  •  
  • Contracted Items:
  • -OR Accessories
 

Warranty

Mectra Labs® products are unconditionally guaranteed to be free from defects in materials and workmanship when used for their specific designated use.
 
Return Policy
The following procedures must be followed for returned items:
  1. An authorization to return goods must first be obtained from a Mectra® sales representative in Bloomfield. A return authorization number will then be issued. This return authorization number must appear on all shipping papers.
  2. Shipping charges must be prepaid.
  3. Full credit will be issued for defective products or Mectra® shipping errors. A restocking fee of 15% will be charged for all other returned items. All requests for credit must be made within 30 days of shipment or credit will be denied.
Return Shipping Address
Mectra Labs, Inc.
Two Quality Way
600 S. US Highway 231
Bloomfield, IN 47424